Access Audit for the Kensington Court Hotel

The Kensington Court Hotel is not suitable for wheelchair users due to no disability facilities available at hotel rooms .

Reception - Ground Floor

Access to the Main Reception area from the front of the hotel is up six steps, with no ramp section available. The remainder of the entrance is level through a “push-and-pull” door. The doorbell is not available at the hotel entrance. Although not a heavy door, it is recognised that wheelchair guests may not be able to negotiate the opening of the door without assistance from the receptionist.

Once inside the Hotel, reception and lobby is on one level, with a public toilet one floor below in the basement. Though very small, a lift is available in the lobby and can take you up all 5 floors. 

Seating is available in the lobby for guests to rest whilst checking-in at Reception.

Breakfast room – Lower Ground Floor

Breakfast room is located in the Lower Ground Floor which you can access through a set of stairs or the lift.

Table service during breakfast time is mainly provided for hot beverages and cooked items (toast, poached/fried eggs, etc.). Breakfast times are Mon-Sat 7-10am and Sun 8-11am. 

Please let us know of any allergies or food limitations.

We are not able to serve breakfast in your room due to limited space of our hotel rooms. Breakfast staff will do their best to accommodate you in the breakfast room where possible. Regrettably, we do not supply a Braille service.

Public Toilets - Lower Ground Floor

A Public Toilet is located in the Lower Ground Floor next to the breakfast room. Toilet is on one level without any steps and door opens inwards. Toilet area is not suitable for wheelchair users.

Lift and rest of the building

Floor indicator buttons within the lifts are at the standard level.

Access to all rooms on all floors is, in certain areas, restricted, with small steps, which wheelchair users would find impossible to navigate.

Our Reception team will be happy to correctly allocate rooms, as soon as they are made aware of guest requirements. We would ask that special requests are made at the enquiry stage and they are ***subject to availability***.

Being a traditional building, we have a large number of differing room types, with their own features, which are known by our Housekeeping staff and Reception. This includes Fire Doors and structural features that may prove to be a barrier to certain guest and some internal room layouts will not be suitable for certain disabilities.

We are always happy to talk with guests and discuss specific room requirements, as we are fully aware that there are many variations of needs.

It is fair to say that we do not have any real experience of guests with wheelchairs/disabilities and our hotel entrance, small public toilet and lift are just some of the barriers that exclude them.

Reception - Health & Safety

Receptionist on duty holds details on guests with hearing difficulties, sight difficulties and movement restrictions, in order that they may provide assistance in the event of an emergency. Guests are encouraged to call the Reception for assistance at any time.

Parking

The Car park is available on-site but it's managed by 3rd party provider called 'Your Parking Space', for more info click here. *Please note, all parking spaces are available on a 'first come, first serve basis' and are subject to availability and additional charge.

Medical Assistance

The nearest hospital is an 8-min walk from the Kensington Court Hotel – Cromwell Hospital on Cromwell Road, London SW5 0TU.

Dental Service is a 2-min walk from the Kensington Court Hotel – Earl’s Court Dental Clinic, SW5 9QQ.

Date: 13th of June’23